PRIVACY POLICY

Gray’s Event Center
Effective Date: January 1, 2026

Gray’s Event Center (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit an inquiry, book an event, or communicate with us, including via SMS/text messaging.

1. Information We Collect

Personal Information
We may collect the following information:

• Name

• Email address

• Phone number

• Event details (event date, type, guest count)

• Billing and payment information

Automatically Collected Information
When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited and time spent on the site

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2. How We Use Your Information

We use your information to:

• Respond to inquiries and schedule tours

• Process bookings, contracts, and payments

• Send confirmations, reminders, and follow-ups

• Provide event-related communications

• Send promotional offers (only where consent is provided)

• Improve website functionality and customer experience

• Comply with legal, tax, and accounting obligations

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3. SMS/Text Messaging Communications

By providing your phone number and opting in through our website forms, you consent to receive SMS messages from Gray’s Event Center.

Opt-In Method:
Customers opt in by submitting their phone number through our website contact or booking forms and selecting a checkbox that states:

“I agree to receive SMS messages from Gray’s Event Center related to my inquiry, bookings, reminders, and promotions. Message frequency varies. Message & data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase.”

The checkbox is not pre-selected. SMS consent is not required to make a purchase.

Types of Messages:
Messages may include:

• Event inquiries

• Tour confirmations and reminders

• Booking confirmations

• Payment reminders

• Event coordination updates

• Follow-up communications

• Promotional offers (if opted in)

Message Frequency:
Message frequency varies based on your interaction with us.

Fees:
Message and data rates may apply.

Opt-Out:
You may opt out at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further messages will be sent.

Help:
Reply HELP for assistance or contact us at:

Phone: 571-373-1285
Email: [email protected]

Data Sharing:
Mobile information will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties.

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4. Payments & Third-Party Services

Payments are processed through secure third-party providers. We do not store full credit card information.

We may use third-party service providers, including:

• Payment processors

• CRM and scheduling platforms

• Email and SMS communication platforms

• Accounting software

These providers receive only the information necessary to perform services on our behalf and are required to protect your information.

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5. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve user experience

• Analyze website traffic

• Monitor site performance

You may disable cookies through your browser settings.

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6. Information Sharing

We do not sell, trade, or rent your personal information.

We may share information only:

• With service providers assisting in business operations

• When required by law or legal process

• To protect our rights, property, or safety

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7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is completely secure.

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8. Your Rights

You may request to:

• Access or update your personal information

• Opt out of marketing communications

• Request deletion of your information, subject to legal obligations

To make a request, contact us below.

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9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Information

Gray’s Event Center
Woodbridge, VA
Email: [email protected]
Phone: 571-373-1285